Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online via the Services Australia site.

To get approved for JSP a person must:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be unemployed, and
– trying to find work and going to participate in activities that increase their chances of discovering a task, or
– unable to work, study or try to find work due to medical condition, illness or injury, or
– used or referall.us studying full-time and are not able to carry out these due to a medical condition, illness or injury and work or study to go back to

If the client has actually suggested they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP consumer is still working 30 hours each week, however their income has reduced. See Rates and Thresholds.

In all cases, check if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they need to supply their savings account balances, proof of earnings and employment separation information.

Customers can begin an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 14 days of being for JSP. They will get a reminder notice 14 days before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified however not payable when they declare.

Customers transferring from a current income assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and access their connected Centrelink online account
– ensure their individual information are proper. From the menu, pick the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a reduced concern set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The job will allow the client to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered unable or inappropriate to finish an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the client lives in a remote area and usually uses an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote customers.

The consumer needs to have:

– the remote indication revealing on the Customer Overview, or
– a domestic address in a remote area

To check the address remains in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of an individual, encourage the nominee to assist the person claim JSP using the person’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by relocating to a new place.

If this holds true, the Service Officer need to examine a possible MALEP employment related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor somalibidders.com force Australia or other specialist provider, will have a preliminary consultation scheduled throughout the Participation Interview. Attending this first provider visit is referred to as the task seeker’s RapidConnect requirement.

Most of the times, conference RapidConnect requirements will figure out the start date of the task applicant’s income assistance payment. Note: this goes through job applicants fulfilling any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online work service. This omits task hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately calculate this and use the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to consumers during their online claim. Employer details, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the company within the claim. If a client validates the employer, once on payment, STP pre-filled income will exist to the client when they report. If the consumer does not confirm the employer, when on payment, the STP employer may provide to the customer again when they report.